Q: How many layers will my map have?

SINGLE LEVEL Serving Trays and 11x14s always have 2 layers; 1 water and 1 land. Depth contours within the lake are etched. MULTI LEVEL Clocks, Lazy Susans and 14x18s have up to 4 layers; 3 recessed depths, plus land. Remaining contours are etched. THREE DIMENSIONAL Framed 16x20s, 24x30s and 36x48s have up to 9 layers; 8 recessed depths, plus land. Remaining contours are etched. The exact number of layers depends on lake shape and the product ordered.

Question 1

How many layers will my map have?

Accepted Answer

SINGLE LEVEL
Serving Trays and 11x14s always have 2 layers; 1 water and 1 land. Depth contours within the lake are etched.
MULTI LEVEL
Clocks, Lazy Susans and 14x18s have up to 4 layers; 3 recessed depths, plus land. Remaining contours are etched.
THREE DIMENSIONAL
Framed 16x20s, 24x30s and 36x48s have up to 9 layers; 8 recessed depths, plus land. Remaining contours are etched.
The exact number of layers depends on lake shape and the product ordered.

Question 2

What if my favorite lake or coastline is not available?

Accepted Answer

Be sure to search using state abbreviations rather than the full word ("MI" instead of "Michigan").
CLICK HERE to submit a request for a new design.

Question 3

Why are some islands stained blue?

Accepted Answer

Islands are not always big enough our lasers to cut. If we attempt to cut an island that is too small the laser obliterates the wood leaving a void in the map and no piece to fill it.
If an island appears blue on your proof, the shape will be engraved in the water, but not cut out.

Question 4

Why does the proof look different than the product?

Accepted Answer

Proofs are computer generated to give you an opportunity to review the design prior to production.
The finished piece will look like the photos of actual products seen on our website.
The final product will exactly match the approved design.

Question 5

I just placed an order, but forgot to add personalization. Is it too late?

Accepted Answer

As long as your map has not been cut we can add custom details and collect the $25 setup fee over the phone.
Call 231 242 0920 as soon as you notice. Our office is open Monday through Thursday from 8am-5pm EST.
Outside of office hours is it best to email your request to orders@lake-art.com.

Question 6

There are specific towns that I want to see on my map, can you add them?

Accepted Answer

Absolutely! We are happy to add towns, road names, islands, bays, rivers etc. There is no additional fee.
Be sure to add these details to the "Order Notes" field on the Cart page prior to checkout.

Question 7

How long will production take?

Accepted Answer

All Lake Art products are Made to Order. Current lead time is 2 weeks.
If there is a special event you'd like to have your map in hand for, please note the specific date under "Order Notes" and we will do our best to accommodate. Christmas delivery is not possible at this time.

Question 8

Is it possible to return or exchange a Lake Art purchase or gift?

Accepted Answer

All Lake Art products are Made to Order, just for you and backed by our Quality Guarantee!
We have over 8,000 customizable designs available on 35 products. That's nearly 300,000 variations. Because of this, we are unable to accept returns.

Question 9

What is your Quality Guarantee?

Accepted Answer

We know how frustrating it can be to receive a Damaged or Defective item.
Rest assured, we offer multiple solutions and quick response times.
In most cases, a photo of the item and it's packaging are required to determine the best solution.
Any Damages or Defects must be reported within 60 days of delivery.